“低人一等座”引爭議，12306新增提醒！

近日，有網友在社交媒體發帖稱，自己在購買高鐵票時，12306 app彈出一則溫馨提示：本次取票僅剩位于商務座小艙后排的一等座位（椅背不可調整，雙人座中間無隔開扶手）。如需調整，請取消訂單后重新購買其他席別。

Chinese railway ticketing platform 12306 has introduced a new pop-up alert for certain first-class seats following months of passenger complaints over an awkward seating arrangement referred to online as the "inferior first-class seat".

A recent social media post showed that when attempting to book a first-class ticket, the 12306 app displayed a notice: "The seat you have selected is a first-class seat located in the rear section of a business-class cabin. The seatback cannot be reclined, and there is no center armrest between the two seats." The message advised users to cancel and reselect if they were dissatisfied with the arrangement.

不少網友留言稱：這是不是就是傳說中的“低人一等座”？現在都有提醒了嗎？

2月12日，12306客服表示，因為有部分一等座座位是位于商務座艙后的，該位置比較特殊，所以增加了提醒。若旅客看到提示，并介意購買此位置，可以取消訂單后重新購買。

In response to inquiries, a customer service representative from 12306 said the reminder was introduced due to the special positioning of such seats, which are physically located within business-class compartments but do not offer the same features. Passengers concerned about the configuration may choose to cancel and rebook.

此前，有關“低人一等座”的討論，曾沖上微博熱搜。

2025年，多位網友在社交平臺發文稱，購買了高鐵一等座車票后發現座位被安排到了商務艙車廂內，本來以為撿到便宜，結果發現座椅和商務艙內的其他座椅明顯不同，有些尷尬。

此外，實際坐感也很不好，不僅中間沒有扶手，靠背也無法調節。于是不少網友將這些座位戲稱為“低人一等座”。

The issue first gained traction last year when multiple travelers reported being assigned first-class tickets only to find themselves seated in business-class cabins, and in visibly different seats that lacked adjustable backs and center armrests. Many described the experience as awkward and misleading, coining the term "inferior first-class seat" in jest.

coin /k??n/ 創造，杜撰（新詞或新的表達）;首次使用（某一詞語）

jest /d?est/ 笑話，滑稽事

2025年8月，12306客服人員表示，出現這一情況是由于部分列車編組時會有“混座”情況，即商務座與一等座混合在同一車廂內?？头藛T解釋，部分列車在編組時可能額定不能設置這么多商務座，所以就出現了“混編”情況。

對于這一說法，有媒體曾評論稱：若無法避免“混座”，應提前在售票系統中明確提示，給予消費者知情權與選擇權。對于已購票卻遭遇此類問題的乘客，應提供更完善的解決方案，如及時調換座位、給予一定補償等......從“走得了”到“走得好”，中國高鐵用二十年時間完成了從速度到質量的跨越。站在消費升級的新起點，乘客的訴求應該成為推動服務精進的動力。

如今，12306對于此類座位新增了提醒，有網友認為“提前說明才合理”——

也有網友表示，“春運期間很難做到取消重買”——

對此，你怎么看？

來源：中國青年報綜合@中山網密度財經、北京日報、中國新聞網、大河報、極目新聞

跟著China Daily

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