收到中國商家的小贈品，美國博主：是久違的“被在意”的感覺

近期，一段美國機械師的視頻在社交平臺火了。視頻中，這位機械師分享說，他網購了一件中國的汽修工具，開箱時意外發現，竟有一副附贈的勞保手套。

這副來自中國工廠的手套，讓他有了久違的“被在意”的感覺。

A video went viral on social media showing an American mechanic sharing his experience of unexpectedly receiving a complimentary pair of work gloves from a Chinese seller after purchasing automotive repair tools on Amazon.

The pair of gloves brought back a bittersweet sense of being "cared for".

機械師回憶道，自己年輕時美國商家常有購物送贈品的做法：買球星卡會獲贈口香糖，買一打甜甜圈會多送幾個小蛋糕，維修汽車時店家會順手免費更換機油……

It reminded him of his younger days when buying trading cards always came with free gum, purchasing a dozen donuts often included a few extras, and auto repair shops routinely offered complimentary oil changes with other maintenance or repair work.

@Uncle Tony's Garage視頻截圖：“一款超出預期物美價廉的中國工具，讓我們想起了曾經的美國。”

他表示，那時的美國商家是真的在意與客戶建立長久關系。可如今，美國的商業環境變得精確而冰冷。

He recalled that back then, American businesses were more willing to offer such gestures, genuinely caring about building long-term relationships with customers. However, today, the business environment in the US has become more impersonal.

“如今（美國）商家對消費者，再也沒有半點感恩。現在完全是另一副模樣，一切都冷酷至極。而遺憾的是，這個國家的年輕人已經把這當成了理所當然的常態。”他說。

It's something that we've completely lost track of in this society. There is no thank you from business to consumer anymore. Now is the exact opposite: everything is absolutely cutthroat. And unfortunately, that's what the younger people in this country have come to accept as the norm.

“但有中國商家想到了這一點：我們賣的是汽修工具，它是用來拆離合器的，這活兒通常會很臟，所以不管是誰做這個活兒都需要一副干凈的新手套。這才是做生意本該有的樣子。”

But the point is, somebody in China had the thought. We made this puller. It's used for clutches; clutches are a dirty job. So, here, whoever's doing that will appreciate a fresh new pair of gloves. This is the way business is supposed to be.

許多外國網友也在視頻下留言表示有著相似的感受。

Many netizens also commented on the video, expressing similar feelings about the changes in the current US business environment.

我以前在一家五金和管道公司工作，他們總是會在發貨的紙箱里放上小包糖果。二十多年過去了，這件事至今仍讓我記憶猶新。

還有網友分享了來自中國商家的各種小贈品。

我在亞馬遜上買了一個中國制造的替換組件，用于我的燃氣水泵。才10.99美元，還附贈了安裝螺絲、橡膠手套和一個很好的扳手！

在中國，購買鍵盤時會附贈一個鍵帽拔取器；購買電腦機箱，會附帶螺絲刀和扎帶；購買CPU散熱器，會附贈導熱膏；買橙子會送剝皮器；買堅果會送開殼器；買手機會附帶屏幕保護膜。

除了贈品手套，網購的汽修工具的質量也讓這位美國機械師十分驚喜：“本以為如此低價，當一次性工具也值了，結果發現可以用好多年。”

Beyond the heartwarming gesture of receiving the gloves, what also impressed the American mechanic was the quality of the automotive repair tools he purchased. He mentioned that, given the good price, he initially thought that even if they were disposable, it would be worth it — yet they proved to be durable enough to last for years.

@Uncle Tony's Garage視頻截圖

人民日報發文稱，這就是今日中國制造的“新劇本”的體現：不光產品硬核，還順手把情緒價值拉得滿滿的。賣的不僅是商品本身，還有一種服務意識。將服務深度嵌入制造業產品的全生命周期，已成為中國制造轉型升級的重要特征。

Nowadays, products made in China are not only reliable in quality but also rich in emotional value. They are more than just commodities; they convey a customer-focused service philosophy.

中國制造的“溫度”早已超越了物理意義上的冷暖，傳遞出人人都期待的涵義：“我懂你，我在意你。”

來源：21世紀英文報 人民網 @Uncle Tony's Garage

跟著China Daily

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