周生生涉事掛墜送檢結(jié)果公布

據(jù)央廣網(wǎng)，記者從清遠(yuǎn)市清城區(qū)市場(chǎng)監(jiān)督管理局獲悉，針對(duì)周生生（順盈時(shí)代廣場(chǎng)店）黃金飾品糾紛問(wèn)題，清遠(yuǎn)市清城區(qū)市場(chǎng)監(jiān)督管理局已依法受理并及時(shí)組織調(diào)解處理。鑒于消費(fèi)者對(duì)所購(gòu)買的黃金飾品質(zhì)量有異議，經(jīng)消費(fèi)者與商家協(xié)商，雙方同意由清遠(yuǎn)市清城區(qū)市場(chǎng)監(jiān)督管理局將涉事飾品送往有資質(zhì)的第三方檢測(cè)機(jī)構(gòu)檢測(cè)。

The market supervision and administration bureau of Qingcheng district in Qingyuan, Guangdong province, has confirmed it has mediated a consumer dispute involving gold jewelry from a Chow Sang Sang store. The bureau responded to a case where a consumer raised concerns about the quality of a newly purchased gold pendant.

Following negotiations, both the customer and the retailer agreed to send the item to a qualified third-party testing institution arranged by the bureau.

經(jīng)委托廣東省珠海市質(zhì)量計(jì)量監(jiān)督檢測(cè)所對(duì)送檢的涉事飾品進(jìn)行檢測(cè)，檢測(cè)結(jié)果為足金，符合GB11887-2012《首飾貴金屬純度的規(guī)定及命名方法》及第1號(hào)修改單標(biāo)準(zhǔn)要求。目前，清遠(yuǎn)市清城區(qū)市場(chǎng)監(jiān)督管理局已將檢測(cè)報(bào)告送達(dá)消費(fèi)者與商家，雙方均表示對(duì)檢測(cè)結(jié)果無(wú)異議。

The Guangdong Zhuhai Supervision Testing Institute of Quality and Metrology conducted the analysis. Results confirmed the item was made of pure gold, meeting the requirements of the national standard GB11887-2012 and its first amendment. The bureau has delivered the test report to both parties, who have stated they accept the findings.

近日，廣東清遠(yuǎn)的李女士向央廣網(wǎng)啄木鳥消費(fèi)者投訴平臺(tái)反映，她新購(gòu)買的周生生足金福袋掛墜佩戴一天后即被刮花，并出現(xiàn)白色痕跡。因?qū)︼椘泛鹆慨a(chǎn)生懷疑，她將掛墜送檢，結(jié)果發(fā)現(xiàn)不同點(diǎn)位的金含量數(shù)據(jù)存在差異（）。

A consumer, surnamed Li, recently reported that a new Chow Sang Sang pure gold pendant showed scratches and white marks after one day of wear. Suspecting issues with its gold content, Li had it tested privately and claimed to have found that readings of the gold's purity varied at different points.

2月3日，周生生發(fā)布情況說(shuō)明：

我們充分理解顧客和公眾的顧慮，針對(duì)顧客反饋的相關(guān)情況，我司高度重視，第一時(shí)間復(fù)核了當(dāng)時(shí)出廠批次的破壞性檢測(cè)報(bào)告，報(bào)告顯示該批次貨品質(zhì)量完全符合國(guó)家相關(guān)標(biāo)準(zhǔn)。

同時(shí)，今日2月3日，我司已將同批次同款福袋送檢至國(guó)家珠寶玉石首飾檢驗(yàn)集團(tuán)有限公司（NGTC），采用X射線熒光光譜法（XRF）進(jìn)行檢測(cè)，該福袋貨品的檢測(cè)結(jié)論為足金飾品（報(bào)告編號(hào)：P-ZSSA2121621）。NGTC對(duì)該貨品隨機(jī)選取3個(gè)檢測(cè)點(diǎn)，檢測(cè)所得金含量結(jié)果依次為99.99%、99.99%、99.98%（詳見附件）。

感謝社會(huì)各界的關(guān)注和監(jiān)督，我司正全力配合相關(guān)部門開展工作，相關(guān)進(jìn)展我們將及時(shí)公布。

來(lái)源：央廣網(wǎng) @周生生

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